Thursday, December 11, 2008

Four Quarters

Yesterday, I decided to finish up my Christmas shopping. I was at KB Toys, trying to decide on a gift for my friend's son, when I got a phone call. A phone call telling me that my friend's husband had gottthe dreaded phone call that he needed to go home to be with his very sick mother.

And then my phone went dead.

I didn't have any details. I didn't know if she needed any help. I didn't have my charger with me.
So, in a panicked state, I went to the girl working the register at KB Toys.

"I just had an emergency phone call, but my phone went dead. Can I use the store's? I'll only be a couple of minutes."

"Ummm. Let me check. . . no." What?!

"Okay. Can I get some change from you, so I can find a pay phone?"

"No. We can't give out change." Okaaaay. Let's try something else.

So, I went back to the shelf, grabbed one of the toys I was considering in the first place and brought it to the register.

"I'll take this. Since I'm paying with cash, can I please get change for one of the dollars?"

"No. We can't do that. We've had problems doing that." WHAT?!? You've had problems giving four quarters instead of a dollar bill? My four year old daughter could do that.

"I need your manager's name and number."

She called him over. I tried to explain my problem. He explained that they are not able to give out change if the drawer is not open. I, as nicely as I possibly could, explained that the drawer was open because I had just paid. With cash. I just needed four quarters instead of the dollar bill.

He rolled his eyes, "Just give her the change."

Seriously? Did he just do that?

Is it just me or has anyone else noticed the bad attitudes from customer service this holiday season? I understand that sales clerks and managers have a lot to deal with, especially with rude customers, the possiblility of losing their jobs if the economy doesn't get better, and I know I would lose my mind if I had to work in a toy store with that annoying parrot that repeats everything it hears.

But I honestly think that my request was not out of line. Four quarters instead of a dollar bill. To call my best friend who just found out her mother in law is on the verge.

Here are my options:

a) Call corporate office
b) Email corporate and include link to this post
c) Return gift, with receipt and ask for all nickels, dimes, and quarters

What do you think?

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ASHLEY said...


Carrin said...

I'd do all 3. I don't think your request was out of line. People are just getting lazy!

Yarn Princess said...

I would do both A and B. That was so uncalled for! And that kind of a person has no business being the manager of something where they deal face-to-face with the public.

Kimmylyn said...

I too would do both A & B.. but C would just be a laugh out loud to see..

Seriously though.. customer service in stores these days is terrible.

kimmie said...

I agree that customer service really has gotten worse, this world is just an unhappy hard is it to break a bill? I think you should notify corporate, and I think there are always exceptions to the rule!! I know, I am in management!

Rachel said...

Hey sweets, I vote for all 3.
That is un-acceptable.

So, how's your friend's MIL?

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