We've had a traumatic past week. More so for me and Justin, than Maddie- but she has suffered, also.
Our microwave quit heating.
Do you have any idea just how stressful that can be? Easy Mac is no longer easy. Heating frozen dinners in the oven? 35-40 minutes. And that's after the oven is preheated. I actually ate leftover KFC mac'n'cheese cold. And I'll never do it again, I can promise you that.
Since it is built into the cabinetry, I can't simply go get a new one. And the stupid thing is under warranty, so I made the call to get someone to fix it.
The appointment was set for last Thursday between 8 and 12. I called and tried to confirm but had to leave a message. No one showed up.
I called again at 1. And 2. And 3. Finally someone called me back at 4 and explained that the part hadn't come in. Really? Why didn't someone call me and explained that? I could have actually taken a shower if I hadn't been afraid I would miss them. . .
They assured me that someone would be at my house on Saturday morning to fix the microwave.
Justin called them on Saturday morning and the part still had not come in. And once again, no one called to let us know.
I called today. And I was livid. After all, it had been a week. 2 appointments were not kept and we did not get a single phone call in the entire time.
"So and So Home Repair- How can I help you?" You can fix my freakin' microwave!
"Yes. My microwave has not worked in a week. We haven't heard from anyone about it. Someone was supposed to fix it on Thursday. And then Saturday. And No. One. Has. Called."
"Yes, ma'am. I'm sorry. I thought I had called everyone." Yeah right. I left 4 messages for you. Did you even listen to your messages? Cuz I'm pretty sure you would recognise my voice.
"Well, we never got a call." And I did that really sarcastic, "whatever you say" type of laugh.
"My father is the owner of the company. . . " Well I'll be happy to talk to him
". . . and we had to bury my mother yesterday. We closed the office for a few days." GULP
My microwave problems didn't really matter anymore. And I felt about 2 inches tall.
I told her how sorry I was and they could just get to my microwave whenever. But hopefully on Thursday.
And to please have someone call to confirm.
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3 comments:
Oh no! I can just imagine how you felt. I hope it gets fixed soon, ours died a few months ago and OMG, we were lost until we got our new one!
Just goes to show that you never know what is going on in someone else's life.
Our microwave died awhile back and I had withdrawal. We had to get a new one - STAT! :) Hope the repairman finds your part one of these days - sooner rather than later!
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